The Site is provided by Carl Kleiner ab, incorporated in Sweden, registered at Krukmakargatan 48, 117 26 Stockholm. Registration number 556859-0342

We reserve the right to change the way the Site works from time to time and to withdraw any features or content provided on the Site without giving notice.

(a)        No contract exists between you and the Company for the sale of any goods until the Company has received and accepted your order and sends you confirmation by email to the email address you have given. Once the Company does so, there is a binding legal contract between us.

(b)        Carl Kleiner ab reserves the right to enforce any term of the binding contract made between you and the Company pursuant to the Contract (Rights of Third Parties) Act 1999.

DESCRIPTION, SPECIFICATION AND PRICE OF GOODS

(a)        All goods are subject to availability. If on receipt of your order the goods you have ordered are not available, the Company will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

(b)        The description, specification and price of the goods you order will be as shown in the Company’s current catalogue or on the Site at the time you place your order.

(c)        The Company’s policy is to improve its products continually, and so reserves the right to make minor technical changes to the specification of the goods without affecting their then function, quality or price.

(d)        Every effort will be made to ensure that prices shown in the Company’s current catalogue or on the Site are accurate at the time you place your order. If an error is found prior to despatch of the goods, the Company will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, the Company will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

(e)        In addition to the price, you will be required to pay a delivery charge for the goods, as shown in the section of the Company’s catalogue or the Site.

(f)        Where the goods are supplied for export from Sweden, you will be liable for shipping charges as agreed with the Company and displayed on the ‘Delivery’ section, and responsible for complying with any legislation or regulations governing the importation of the goods into the country of destination.

(g)       The Company will pay all import duties, customs taxes and local sales taxes when shipping to the countries listed under the heading ‘Taxes and Duties’ in the ‘Delivery’ section. If goods are being shipped to any other country, you will be liable for any duties imposed on those goods by the country of destination.

(a)        Payment for the goods and delivery charges can be made by any method shown in the Company’s current catalogue or shown on the Site at the time you place your order.

(b)        The Company will accept payment in Euros (EUR). If the currency shown is different to the denominated currency of the credit or debit card you are using to make the payment, the Company will not be liable for any loss caused by any charges or exchange rates imposed by your credit or debit card issuer as a result.

(c)          Upon checkout, you will be notified of any delivery and shipping charges you may be liable to pay.

(d)        All payments are made to and processed by the Company.

(a)        The goods you order will be delivered to the address you give when you place your order, subject to confirmation by the Company.

(b)        If our service provider, cannot deliver to your address, the Company will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.

(c)        If there is no one at the address given who is competent to accept delivery of the goods, you will be notified by our service provider of an alternative delivery date or a place to collect the goods.

(d)        Every effort will be made to deliver the goods as soon as possible after your order has been accepted. The Company aims to ensure delivery within the delivery time frames advised in the ‘Delivery’ section. The Company will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

(e)        You will become the owner of the goods you ordered and responsible for risk of loss or damage to them once they have been delivered to you.

(a)        Under the Consumer Protection (Distance Selling) Regulations 2000 (DSR’s), you have the right to cancel the contract at any time up to the end of seven working days after you receive the goods. A working day is any day other than weekends and bank or other public holidays in the United Kingdom.

(b)        To exercise your right of cancellation, you must give written notice to the Company by hand or post or email, at the address or email address shown below, giving details of the goods ordered and (where appropriate) their delivery.

(c)        If you exercise your right of cancellation after the goods have been delivered to you, you must return the goods to the Company at your own cost, in re-saleable condition. The goods must be returned to the address shown below. You must take reasonable care to ensure the goods are not damaged whilst in your possession or in transit.

(d)        Once you have notified the Company that you are cancelling the contract, the Company will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.

(e)        If you do not return the goods as required, the Company may charge you for the direct costs of recovering the goods.

(f)         You do not have the right to cancel the contract if the order is for goods which are specially designed for you, or which have been amended, modified or customised in accordance with your instructions.

(g)        For all other returns, please read returns policy on the ‘Returns’ section of the Site. This does not affect your statutory rights as a consumer. All refunds will be made in the same currency as the related purchase. The Company will not be liable for any loss this may cause due to fluctuations in exchange rates or any other related reason causing the value of the refund to be less than the sum originally paid.

(a)        You may access the Site solely for your own personal use.  You must not use any content provided on the Site for any illegal purpose.

(b)        In particular, you may not use the Site for any of the following purposes:

(i)           disseminating any unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, or otherwise objectionable material or otherwise breaching any laws;

(ii)          transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or code of practice;

(iii)         interfering with any other person’s use of the Site; or

(iv)        making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

(c)        If you breach this provision, you will be responsible for any losses and costs resulting from your breach.

(d)        We may terminate your use of the Site with immediate effect if you breach any of these Terms.

(e)        If you choose to access the Site from outside the Sweden, you do so on your own initiative and are responsible for compliance with local laws.

(a)        While we try to ensure that the Site is normally available 24 hours a day, we cannot be held responsible if for any reason the Site is unavailable at any time or for any period.

(b)        We reserve the right to suspend access to the Site at any time for operational, regulatory, legal or other reasons.

(c)        Access to the Site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

(d)        Although we make all reasonable efforts to ensure that the server that makes the Site available is bug and virus free, we cannot provide any guarantee in this respect.

(e)        You are responsible for obtaining Internet access to the Site from where you are in order to use the Site.  We cannot be held responsible for your failure to access the Site from any location or browser.  Any access fees incurred in reaching the Site (e.g. dial up charges) are your responsibility.

(f)         Owing to the nature of the Internet and the fact that your access to the Site involves functionality outside our control, we cannot be held responsible for technical problems that you may experience with the Site.

(g)        While we try to use all reasonable care in providing access to the Site, we cannot be held responsible for any corruption or loss of data held on your computer, or any damage caused to your computer resulting from your use of the Site.

(a)        Carl Kleiner ab owns all intellectual property (including without limitation the Carl Kleiner name, trademarks (registered and unregistered), all copyright and designs, logos, and images) in the goods produced by the company and displayed on the Site.

(b)        No third party, except as expressly permitted in writing by the company shall have any rights to use any of the company’s intellectual property, nor shall they have any rights in any designs, plans, drawings or images, or names, logos, relating to the goods their packaging or to any materials displayed on this Site.  All these rights are protected by registration and/or applicable laws and all of the company’s rights against any third party who uses them without express consent are expressly reserved.

(c)        All intellectual property rights in any part of the Site are owned by or licensed to Carl Kleiner ab. No intellectual property right in any part of the Site, including without limitation rights to any designs comprising the goods or any parts of them, are intended to, nor shall they be deemed to, transfer to any person who accesses the Site.

(d)        The Company may at its own discretion and without giving notice alter, remove or suspend any part of the Site.  In no event will carl kleiner ab be liable for any loss or damage arising as a result of modifications made to the Site.

(a)        We will not have any liability arising out of or in connection with the use of the Site or its non-availability for:

(i)           any business losses (such as loss of profits, business, contracts or goodwill); or

(ii)          any matters due to any events outside our reasonable control; or

(iii)         any unforeseeable losses or damages.

(b)        We do not seek to exclude or limit our liability for death or personal injury caused by negligence, or for fraudulent misrepresentation, or any other liability which may not be excluded by law.

(c)        We will have no liability arising from any link being placed on the Site to another website which we are not responsible for.

(a)    We may use technology to track the patterns of behaviour of visitors to our site and ‘personalise’ your shopping experience.  This can include using a ‘cookie’ which would be stored on your browser. The information collected in this way can be used to identify you unless you modify your browser settings.  The use of cookies in this way is essential to the shopping experience the Company provides.

(b)    By using the Site you agree to allow the Company to use cookies to maintain the effective operation of the Site.  The Company may from time to time request that you accept the use of cookies when using the Site.  If you do not wish to use cookies please do not access the Site. For more information on cookies visit: http://www.allaboutcookies.org/

Unless otherwise stated in these Terms, all notices from you to us must be in writing and sent to our contact address at Krukmakargatan 48, 117 26 Stockholm. All notices from us to you will be displayed on the Site from to time.

These Terms are governed by Swedish law, and you and we agree to submit to the jurisdiction of the Swedish courts.

If you require further information about the Company or any content on the Site, please contact us at shop@carlkleiner.com

    * The first step when selecting an item to purchase is to add it to your shopping bag by clicking ‘add to bag’ (You will still have the opportunity to change your mind later).

    * To view the contents of your bag while shopping, click on ‘shopping bag’ at any time. Details shown will include product description, reference code, size, price and quantity.

    * You can change any of these details before actually placing your order. For example, if you decide not to purchase an item click on the ‘remove’ button.

    * When you have finished shopping, check the contents of your bag and click on ‘checkout’ to go to the secure payment area.

    * Please note that until the payment process is complete, selected items will not be solely allocated to you and can still be purchased by another customer.

* At checkout, you will be notified of any additional shipping costs.  For more information on shipping prices, please see the Delivery section.

    * We use paypal as payment method, you can both through your paypal account or with your creditcard at paypals website.

You may have been asked to enter some personal information when purchasing an item.  Please note that while we may use some of this information for our own personal marketing and research, we fully respect the privacy of the individual.  For more information, please visit our Terms and conditions and Privacy Policy.

WHEN WE DELIVER

All of our orders are sent using a courier company, who provide a secure system of delivery. Once your package has been dispatched, we will send you a confirmation email with a tracking number which will enable you to check on the delivery status of your order.

We aim to deliver within 5-7 working days. Delivery is free of charge.

Please note that we are unable to deliver on Saturdays and Sundays: any order placed after 15.00 (GMT) on Friday will be processed on the following Monday.

Please see below a list of countries which we ship to on the basis that we pay all import duties, customs taxes and local sales taxes.

Austria

Belgium

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece                      

Greenland

Hungary

Ireland

Italy

Lithuania

Luxembourg

Latvia

Malta

Monaco

Netherlands

Poland

Portugal

Slovakia

Slovenia

Spain

Sweden

United Kingdom

We ship to all other countries on the understanding that the customer will be liable for any local sales taxes or import duties which may be charged when the package reaches your country. For more information, we suggest you contact your local customs office.

Please note that Swedish VAT, set at 25%, is included on all products and where applicable, shown on your invoice. Our Swedish VAT registration number is SE 556859034201. 

DELIVERY TERMS

Please note that while we always aim to deliver your product within the dates stated on the website, we cannot be held responsible for delays to any deliveries. Reasons for delay may be due to payment authorisation, stock availability or international customs clearance.

Customers must be present to sign for their deliveries- we recommend you ship your items to a work/ office address if you will not be at home around the time of delivery.  For this reason, we are also unable to ship to P.O. Boxes. We are unable to redirect shipments once they have been dispatched. 

 INSURANCE

All Carl Kleiner products are insured during shipping against theft and accidental damage, and remain the property of Carl Kleiner ab until they have been delivered and signed for by the customer. Once delivered, they become the customer’s property and are no longer covered by our insurance.

RETURNS

Items may be returned within 28 days provided they are still in sellable condition ie. the condition in which they were received.

On returning your items, you can choose to either be issued with a credit note, to be used on www.carlkleiner.com or to exchange your item. Please provide all relevant information including the reason for your return, as this will enable us to deal with it as quickly as possible.

We advise customers to use a traceable delivery method as we cannot accept responsibility for goods lost in transit. Except in the case of faulty products, customers are obliged to meet all expenses of returning goods.

Once we have received your item, we will send you an email confirming that your refund will be processed within 14 days, dependent on your card issuer. The refund will be made to the card used when placing the order and will exclude any delivery charges and card processing charges.

Please send returns to:

Carl Kleiner ab

Krukmakargatan 48

117 26 Stockholm

Sweden

DISTANCE SELLING REGULATIONS

Under the DSR‘s (Distance Selling Regulations) 2000 Act, customers within the EU are entitled to cancel their orders within 7 working days of when they receive their goods, provided that you notify us in writing within that time. Either email shop@carlkleiner.com, or write to us at:

For the attention of Customer Service

Carl Kleiner ab

Krukmakargatan 48

117 26 Stockholm

Sweden

Please state that you wish to cancel your order in accordance with the DSR‘s.

Please package the relevant goods and send them back to us within 14 days of receipt of the items.

All items must be in original, undamaged packaging and must be in perfect, resellable condition. Please note that customers must pay for all delivery charges, as this is not included in orders cancelled in accordance to the Distance Selling Regulations.

If you are not a customer within the EU, the DSR‘s do not apply to you, and you should refer to the ‘returns’ section above.

www.carlkleiner.com (the ‘Site’) is a Sweden-based website. This Policy explains how and for what purposes we use the information collected about you via the Site. Please read this privacy policy carefully. By using the Site, you are agreeing to be bound by this Policy in respect of the information collected about you via the Site.

To use the shopping service available through the Site (the ‘Service’), you must provide certain information about yourself.

Except as mentioned below, we will not sell, distribute or disclose personal information about you to others without your consent, unless required or permitted to do so by law.

As no data transmission over the Internet can be guaranteed to be 100% secure, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights under the Act continue to be protected.

The Site may contain links to other web sites, which may not be governed by this Privacy Policy.

If you have any queries about the policy, please get in touch with us by emailing shop@carlkleiner.com and we will do our best to answer your questions.

Krukmakargatan 48, 117 26 Stockholm